Open in-app tickets, browse the knowledge base, and manage workspace notifications. These routes are for logged-in dashboard users (JWT), not API keys.

Support tickets require the support-tickets feature flag to be enabled for the platform. Notifications always exist: session disconnects, trial conversion, campaign events, and inbox assignments can all appear in the bell.

Tickets and knowledge base

Create a ticket with a subject, description, optional category, and priority. Categories: ticket, feature_request, bug_report, feedback. Priorities: low, normal, high, urgent (default normal).

Reply to keep the thread going. Platform staff reply from the admin console. Public knowledge-base articles are listed without extra permissions once you are authenticated.

In-app notifications

GET /api/notifications returns rows plus unreadCount. Mark one or all as read. The same events are pushed over Socket.io as notification_new so the dashboard badge updates live.

GET/api/support/tickets

List my tickets

Tickets created by the current user.

URL: https://api.actiwapi.com/api/support/tickets

Auth: JWT Bearer

Headers

Header	Value	Required
Authorization	Bearer {accessToken}	Yes
Content-Type	application/json	Yes*

Query parameters

category — ticket, feature_request, bug_report, feedback
status — Filter by ticket status

Code examples

curl -X GET "https://api.actiwapi.com/api/support/tickets" \
  -H "Content-Type: application/json" \
  -H "Authorization: Bearer {accessToken}"

async function callActiwapi() {
  const res = await fetch("https://api.actiwapi.com/api/support/tickets", {
    method: "GET",
    headers: {
    "Content-Type": "application/json",
    "Authorization": "Bearer {accessToken}"
  },
  });

  if (!res.ok) {
    throw new Error(await res.text());
  }

  const data = await res.json();
  console.log(data);
}

callActiwapi();

import fetch from "node-fetch";

const res = await fetch("https://api.actiwapi.com/api/support/tickets", {
  method: "GET",
  headers: {
    "Content-Type": "application/json",
    "Authorization": "Bearer {accessToken}"
  },
});
const data = await res.json();
console.log(data);

import requests

response = requests.get(
    "https://api.actiwapi.com/api/support/tickets",
    headers={
        "Content-Type": "application/json",
        "Authorization": "Bearer {accessToken}",
    },
)
print(response.json())

require "net/http"
require "uri"

uri = URI("https://api.actiwapi.com/api/support/tickets")
http = Net::HTTP.new(uri.host, uri.port)
http.use_ssl = uri.scheme == "https"

request = Net::HTTP::Get.new(uri)
request["Content-Type"] = "application/json"
request["Authorization"] = "Bearer {accessToken}"

response = http.request(request)
puts response.body

$ch = curl_init("https://api.actiwapi.com/api/support/tickets");
curl_setopt_array($ch, [
    CURLOPT_CUSTOMREQUEST => "GET",
    CURLOPT_HTTPHEADER => [
    "Content-Type: application/json",
    "Authorization: Bearer {accessToken}"
    ],
    CURLOPT_RETURNTRANSFER => true,
]);
$response = curl_exec($ch);
curl_close($ch);
echo $response;

<?php

use Illuminate\Support\Facades\Http;

$headers = [
    'Content-Type' => 'application/json',
    'Authorization' => 'Bearer {accessToken}',
];

$response = Http::withHeaders($headers)->get("https://api.actiwapi.com/api/support/tickets");

$response->throw();
$data = $response->json();
dump($data);

using System.Net.Http;

using var client = new HttpClient();
client.DefaultRequestHeaders.TryAddWithoutValidation("Authorization", "Bearer {accessToken}");

var url = "https://api.actiwapi.com/api/support/tickets";
var response = await client.GetAsync(url);
var body = await response.Content.ReadAsStringAsync();
Console.WriteLine(body);

// .NET 8 — IHttpClientFactory style
using System.Net.Http.Json;

var builder = WebApplication.CreateBuilder(args);
builder.Services.AddHttpClient("Actiwapi", client =>
{
    client.DefaultRequestHeaders.TryAddWithoutValidation("Authorization", "Bearer {accessToken}");
});

var app = builder.Build();

app.MapGet("/proxy", async (IHttpClientFactory factory) =>
{
    var client = factory.CreateClient("Actiwapi");
    var request = new HttpRequestMessage(new HttpMethod("GET"), "https://api.actiwapi.com/api/support/tickets");
    var response = await client.SendAsync(request);
    response.EnsureSuccessStatusCode();
    return Results.Content(await response.Content.ReadAsStringAsync(), "application/json");
});

app.Run();

package main

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	req, err := http.NewRequest("GET", "https://api.actiwapi.com/api/support/tickets", nil)
	if err != nil {
		panic(err)
	}
	req.Header.Set("Content-Type", "application/json")
	req.Header.Set("Authorization", "Bearer {accessToken}")
	res, err := http.DefaultClient.Do(req)
	if err != nil {
		panic(err)
	}
	defer res.Body.Close()
	data, _ := io.ReadAll(res.Body)
	fmt.Println(string(data))
}

import java.net.URI;
import java.net.http.HttpClient;
import java.net.http.HttpRequest;
import java.net.http.HttpResponse;

HttpClient client = HttpClient.newHttpClient();
HttpRequest request = HttpRequest.newBuilder()
    .uri(URI.create("https://api.actiwapi.com/api/support/tickets"))
    .method("GET", HttpRequest.BodyPublishers.noBody())
      .header("Content-Type", "application/json")
      .header("Authorization", "Bearer {accessToken}")
    .build();

HttpResponse<String> response = client.send(request, HttpResponse.BodyHandlers.ofString());
System.out.println(response.body());

Response example200

{
  "success": true,
  "data": [{ "id": "uuid", "subject": "Session keeps dropping", "status": "open", "priority": "normal" }]
}

Try in Swagger UI

POST/api/support/tickets

Create a ticket

Open a support request for the platform team.

URL: https://api.actiwapi.com/api/support/tickets

Auth: JWT Bearer

Headers

Header	Value	Required
Authorization	Bearer {accessToken}	Yes
Content-Type	application/json	Yes*

Request example

{
  "subject": "Cannot reconnect session",
  "description": "QR succeeds then disconnects after 30 seconds.",
  "category": "ticket",
  "priority": "normal"
}

Code examples

curl -X POST "https://api.actiwapi.com/api/support/tickets" \
  -H "Content-Type: application/json" \
  -H "Authorization: Bearer {accessToken}"
  -d '{  "subject": "Cannot reconnect session",  "description": "QR succeeds then disconnects after 30 seconds.",  "category": "ticket",  "priority": "normal"}'

async function callActiwapi() {
  const res = await fetch("https://api.actiwapi.com/api/support/tickets", {
    method: "POST",
    headers: {
    "Content-Type": "application/json",
    "Authorization": "Bearer {accessToken}"
  },
    body: JSON.stringify({
  "subject": "Cannot reconnect session",
  "description": "QR succeeds then disconnects after 30 seconds.",
  "category": "ticket",
  "priority": "normal"
}),
  });

  if (!res.ok) {
    throw new Error(await res.text());
  }

  const data = await res.json();
  console.log(data);
}

callActiwapi();

import fetch from "node-fetch";

const res = await fetch("https://api.actiwapi.com/api/support/tickets", {
  method: "POST",
  headers: {
    "Content-Type": "application/json",
    "Authorization": "Bearer {accessToken}"
  },
  body: JSON.stringify({
  "subject": "Cannot reconnect session",
  "description": "QR succeeds then disconnects after 30 seconds.",
  "category": "ticket",
  "priority": "normal"
}),
});
const data = await res.json();
console.log(data);

import requests

response = requests.post(
    "https://api.actiwapi.com/api/support/tickets",
    headers={
        "Content-Type": "application/json",
        "Authorization": "Bearer {accessToken}",
    },
    json={
  "subject": "Cannot reconnect session",
  "description": "QR succeeds then disconnects after 30 seconds.",
  "category": "ticket",
  "priority": "normal"
},
)
print(response.json())

require "net/http"
require "uri"

uri = URI("https://api.actiwapi.com/api/support/tickets")
http = Net::HTTP.new(uri.host, uri.port)
http.use_ssl = uri.scheme == "https"

request = Net::HTTP::Post.new(uri)
request["Content-Type"] = "application/json"
request["Authorization"] = "Bearer {accessToken}"
request.body = "{  \"subject\": \"Cannot reconnect session\",  \"description\": \"QR succeeds then disconnects after 30 seconds.\",  \"category\": \"ticket\",  \"priority\": \"normal\"}"

response = http.request(request)
puts response.body

$ch = curl_init("https://api.actiwapi.com/api/support/tickets");
curl_setopt_array($ch, [
    CURLOPT_CUSTOMREQUEST => "POST",
    CURLOPT_HTTPHEADER => [
    "Content-Type: application/json",
    "Authorization: Bearer {accessToken}"
    ],
    CURLOPT_POSTFIELDS => '{  "subject": "Cannot reconnect session",  "description": "QR succeeds then disconnects after 30 seconds.",  "category": "ticket",  "priority": "normal"}',
    CURLOPT_RETURNTRANSFER => true,
]);
$response = curl_exec($ch);
curl_close($ch);
echo $response;

<?php

use Illuminate\Support\Facades\Http;

$headers = [
    'Content-Type' => 'application/json',
    'Authorization' => 'Bearer {accessToken}',
];

$response = Http::withHeaders($headers)->post("https://api.actiwapi.com/api/support/tickets", json_decode('{  "subject": "Cannot reconnect session",  "description": "QR succeeds then disconnects after 30 seconds.",  "category": "ticket",  "priority": "normal"}', true));

$response->throw();
$data = $response->json();
dump($data);

using System.Net.Http;
using System.Text;

using var client = new HttpClient();
client.DefaultRequestHeaders.TryAddWithoutValidation("Authorization", "Bearer {accessToken}");

var url = "https://api.actiwapi.com/api/support/tickets";
var content = new StringContent("""
{  "subject": "Cannot reconnect session",  "description": "QR succeeds then disconnects after 30 seconds.",  "category": "ticket",  "priority": "normal"}
""", Encoding.UTF8, "application/json");
var response = await client.PostAsync(url, content);
var body = await response.Content.ReadAsStringAsync();
Console.WriteLine(body);

// .NET 8 — IHttpClientFactory style
using System.Net.Http.Json;
using System.Text;
using System.Text.Json;

var builder = WebApplication.CreateBuilder(args);
builder.Services.AddHttpClient("Actiwapi", client =>
{
    client.DefaultRequestHeaders.TryAddWithoutValidation("Authorization", "Bearer {accessToken}");
});

var app = builder.Build();

app.MapPost("/proxy", async (IHttpClientFactory factory) =>
{
    var client = factory.CreateClient("Actiwapi");
    var content = new StringContent("""
{  "subject": "Cannot reconnect session",  "description": "QR succeeds then disconnects after 30 seconds.",  "category": "ticket",  "priority": "normal"}
""", Encoding.UTF8, "application/json");
    var request = new HttpRequestMessage(new HttpMethod("POST"), "https://api.actiwapi.com/api/support/tickets")
    {
        Content = content,
    };
    var response = await client.SendAsync(request);
    response.EnsureSuccessStatusCode();
    return Results.Content(await response.Content.ReadAsStringAsync(), "application/json");
});

app.Run();

package main

import (
	"bytes"
	"fmt"
	"io"
	"net/http"
)

func main() {
	payload := []byte(`{  "subject": "Cannot reconnect session",  "description": "QR succeeds then disconnects after 30 seconds.",  "category": "ticket",  "priority": "normal"}`)
	req, err := http.NewRequest("POST", "https://api.actiwapi.com/api/support/tickets", bytes.NewBuffer(payload))
	if err != nil {
		panic(err)
	}
	req.Header.Set("Content-Type", "application/json")
	req.Header.Set("Authorization", "Bearer {accessToken}")
	res, err := http.DefaultClient.Do(req)
	if err != nil {
		panic(err)
	}
	defer res.Body.Close()
	data, _ := io.ReadAll(res.Body)
	fmt.Println(string(data))
}

import java.net.URI;
import java.net.http.HttpClient;
import java.net.http.HttpRequest;
import java.net.http.HttpResponse;

HttpClient client = HttpClient.newHttpClient();
HttpRequest request = HttpRequest.newBuilder()
    .uri(URI.create("https://api.actiwapi.com/api/support/tickets"))
    .method("POST", HttpRequest.BodyPublishers.ofString("{  \"subject\": \"Cannot reconnect session\",  \"description\": \"QR succeeds then disconnects after 30 seconds.\",  \"category\": \"ticket\",  \"priority\": \"normal\"}"))
      .header("Content-Type", "application/json")
      .header("Authorization", "Bearer {accessToken}")
    .build();

HttpResponse<String> response = client.send(request, HttpResponse.BodyHandlers.ofString());
System.out.println(response.body());

Response example201

{ "success": true, "data": { "id": "uuid", "status": "open" } }

Try in Swagger UI

GET/api/support/tickets/{ticketId}

Get a ticket

Single ticket with replies, if it belongs to you.

URL: https://api.actiwapi.com/api/support/tickets/{ticketId}

Auth: JWT Bearer

Headers

Header	Value	Required
Authorization	Bearer {accessToken}	Yes
Content-Type	application/json	Yes*

Path parameters

ticketId — Ticket UUID

Code examples

curl -X GET "https://api.actiwapi.com/api/support/tickets/{ticketId}" \
  -H "Content-Type: application/json" \
  -H "Authorization: Bearer {accessToken}"

async function callActiwapi() {
  const res = await fetch("https://api.actiwapi.com/api/support/tickets/{ticketId}", {
    method: "GET",
    headers: {
    "Content-Type": "application/json",
    "Authorization": "Bearer {accessToken}"
  },
  });

  if (!res.ok) {
    throw new Error(await res.text());
  }

  const data = await res.json();
  console.log(data);
}

callActiwapi();

import fetch from "node-fetch";

const res = await fetch("https://api.actiwapi.com/api/support/tickets/{ticketId}", {
  method: "GET",
  headers: {
    "Content-Type": "application/json",
    "Authorization": "Bearer {accessToken}"
  },
});
const data = await res.json();
console.log(data);

import requests

response = requests.get(
    "https://api.actiwapi.com/api/support/tickets/{ticketId}",
    headers={
        "Content-Type": "application/json",
        "Authorization": "Bearer {accessToken}",
    },
)
print(response.json())

require "net/http"
require "uri"

uri = URI("https://api.actiwapi.com/api/support/tickets/{ticketId}")
http = Net::HTTP.new(uri.host, uri.port)
http.use_ssl = uri.scheme == "https"

request = Net::HTTP::Get.new(uri)
request["Content-Type"] = "application/json"
request["Authorization"] = "Bearer {accessToken}"

response = http.request(request)
puts response.body

$ch = curl_init("https://api.actiwapi.com/api/support/tickets/{ticketId}");
curl_setopt_array($ch, [
    CURLOPT_CUSTOMREQUEST => "GET",
    CURLOPT_HTTPHEADER => [
    "Content-Type: application/json",
    "Authorization: Bearer {accessToken}"
    ],
    CURLOPT_RETURNTRANSFER => true,
]);
$response = curl_exec($ch);
curl_close($ch);
echo $response;

<?php

use Illuminate\Support\Facades\Http;

$headers = [
    'Content-Type' => 'application/json',
    'Authorization' => 'Bearer {accessToken}',
];

$response = Http::withHeaders($headers)->get("https://api.actiwapi.com/api/support/tickets/{ticketId}");

$response->throw();
$data = $response->json();
dump($data);

using System.Net.Http;

using var client = new HttpClient();
client.DefaultRequestHeaders.TryAddWithoutValidation("Authorization", "Bearer {accessToken}");

var url = "https://api.actiwapi.com/api/support/tickets/{ticketId}";
var response = await client.GetAsync(url);
var body = await response.Content.ReadAsStringAsync();
Console.WriteLine(body);

// .NET 8 — IHttpClientFactory style
using System.Net.Http.Json;

var builder = WebApplication.CreateBuilder(args);
builder.Services.AddHttpClient("Actiwapi", client =>
{
    client.DefaultRequestHeaders.TryAddWithoutValidation("Authorization", "Bearer {accessToken}");
});

var app = builder.Build();

app.MapGet("/proxy", async (IHttpClientFactory factory) =>
{
    var client = factory.CreateClient("Actiwapi");
    var request = new HttpRequestMessage(new HttpMethod("GET"), "https://api.actiwapi.com/api/support/tickets/{ticketId}");
    var response = await client.SendAsync(request);
    response.EnsureSuccessStatusCode();
    return Results.Content(await response.Content.ReadAsStringAsync(), "application/json");
});

app.Run();

package main

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	req, err := http.NewRequest("GET", "https://api.actiwapi.com/api/support/tickets/{ticketId}", nil)
	if err != nil {
		panic(err)
	}
	req.Header.Set("Content-Type", "application/json")
	req.Header.Set("Authorization", "Bearer {accessToken}")
	res, err := http.DefaultClient.Do(req)
	if err != nil {
		panic(err)
	}
	defer res.Body.Close()
	data, _ := io.ReadAll(res.Body)
	fmt.Println(string(data))
}

import java.net.URI;
import java.net.http.HttpClient;
import java.net.http.HttpRequest;
import java.net.http.HttpResponse;

HttpClient client = HttpClient.newHttpClient();
HttpRequest request = HttpRequest.newBuilder()
    .uri(URI.create("https://api.actiwapi.com/api/support/tickets/{ticketId}"))
    .method("GET", HttpRequest.BodyPublishers.noBody())
      .header("Content-Type", "application/json")
      .header("Authorization", "Bearer {accessToken}")
    .build();

HttpResponse<String> response = client.send(request, HttpResponse.BodyHandlers.ofString());
System.out.println(response.body());

Response example200

{
  "success": true,
  "data": { "id": "uuid", "subject": "Cannot reconnect session", "replies": [] }
}

Try in Swagger UI

POST/api/support/tickets/{ticketId}/replies

Reply to a ticket

Add a customer reply on your ticket.

URL: https://api.actiwapi.com/api/support/tickets/{ticketId}/replies

Auth: JWT Bearer

Headers

Header	Value	Required
Authorization	Bearer {accessToken}	Yes
Content-Type	application/json	Yes*

Path parameters

ticketId — Ticket UUID

Request example

{ "body": "Still happening after reconnect." }

Code examples

curl -X POST "https://api.actiwapi.com/api/support/tickets/{ticketId}/replies" \
  -H "Content-Type: application/json" \
  -H "Authorization: Bearer {accessToken}"
  -d '{ "body": "Still happening after reconnect." }'

async function callActiwapi() {
  const res = await fetch("https://api.actiwapi.com/api/support/tickets/{ticketId}/replies", {
    method: "POST",
    headers: {
    "Content-Type": "application/json",
    "Authorization": "Bearer {accessToken}"
  },
    body: JSON.stringify({ "body": "Still happening after reconnect." }),
  });

  if (!res.ok) {
    throw new Error(await res.text());
  }

  const data = await res.json();
  console.log(data);
}

callActiwapi();

import fetch from "node-fetch";

const res = await fetch("https://api.actiwapi.com/api/support/tickets/{ticketId}/replies", {
  method: "POST",
  headers: {
    "Content-Type": "application/json",
    "Authorization": "Bearer {accessToken}"
  },
  body: JSON.stringify({ "body": "Still happening after reconnect." }),
});
const data = await res.json();
console.log(data);

import requests

response = requests.post(
    "https://api.actiwapi.com/api/support/tickets/{ticketId}/replies",
    headers={
        "Content-Type": "application/json",
        "Authorization": "Bearer {accessToken}",
    },
    json={ "body": "Still happening after reconnect." },
)
print(response.json())

require "net/http"
require "uri"

uri = URI("https://api.actiwapi.com/api/support/tickets/{ticketId}/replies")
http = Net::HTTP.new(uri.host, uri.port)
http.use_ssl = uri.scheme == "https"

request = Net::HTTP::Post.new(uri)
request["Content-Type"] = "application/json"
request["Authorization"] = "Bearer {accessToken}"
request.body = "{ \"body\": \"Still happening after reconnect.\" }"

response = http.request(request)
puts response.body

$ch = curl_init("https://api.actiwapi.com/api/support/tickets/{ticketId}/replies");
curl_setopt_array($ch, [
    CURLOPT_CUSTOMREQUEST => "POST",
    CURLOPT_HTTPHEADER => [
    "Content-Type: application/json",
    "Authorization: Bearer {accessToken}"
    ],
    CURLOPT_POSTFIELDS => '{ "body": "Still happening after reconnect." }',
    CURLOPT_RETURNTRANSFER => true,
]);
$response = curl_exec($ch);
curl_close($ch);
echo $response;

<?php

use Illuminate\Support\Facades\Http;

$headers = [
    'Content-Type' => 'application/json',
    'Authorization' => 'Bearer {accessToken}',
];

$response = Http::withHeaders($headers)->post("https://api.actiwapi.com/api/support/tickets/{ticketId}/replies", json_decode('{ "body": "Still happening after reconnect." }', true));

$response->throw();
$data = $response->json();
dump($data);

using System.Net.Http;
using System.Text;

using var client = new HttpClient();
client.DefaultRequestHeaders.TryAddWithoutValidation("Authorization", "Bearer {accessToken}");

var url = "https://api.actiwapi.com/api/support/tickets/{ticketId}/replies";
var content = new StringContent("""
{ "body": "Still happening after reconnect." }
""", Encoding.UTF8, "application/json");
var response = await client.PostAsync(url, content);
var body = await response.Content.ReadAsStringAsync();
Console.WriteLine(body);

// .NET 8 — IHttpClientFactory style
using System.Net.Http.Json;
using System.Text;
using System.Text.Json;

var builder = WebApplication.CreateBuilder(args);
builder.Services.AddHttpClient("Actiwapi", client =>
{
    client.DefaultRequestHeaders.TryAddWithoutValidation("Authorization", "Bearer {accessToken}");
});

var app = builder.Build();

app.MapPost("/proxy", async (IHttpClientFactory factory) =>
{
    var client = factory.CreateClient("Actiwapi");
    var content = new StringContent("""
{ "body": "Still happening after reconnect." }
""", Encoding.UTF8, "application/json");
    var request = new HttpRequestMessage(new HttpMethod("POST"), "https://api.actiwapi.com/api/support/tickets/{ticketId}/replies")
    {
        Content = content,
    };
    var response = await client.SendAsync(request);
    response.EnsureSuccessStatusCode();
    return Results.Content(await response.Content.ReadAsStringAsync(), "application/json");
});

app.Run();

package main

import (
	"bytes"
	"fmt"
	"io"
	"net/http"
)

func main() {
	payload := []byte(`{ "body": "Still happening after reconnect." }`)
	req, err := http.NewRequest("POST", "https://api.actiwapi.com/api/support/tickets/{ticketId}/replies", bytes.NewBuffer(payload))
	if err != nil {
		panic(err)
	}
	req.Header.Set("Content-Type", "application/json")
	req.Header.Set("Authorization", "Bearer {accessToken}")
	res, err := http.DefaultClient.Do(req)
	if err != nil {
		panic(err)
	}
	defer res.Body.Close()
	data, _ := io.ReadAll(res.Body)
	fmt.Println(string(data))
}

import java.net.URI;
import java.net.http.HttpClient;
import java.net.http.HttpRequest;
import java.net.http.HttpResponse;

HttpClient client = HttpClient.newHttpClient();
HttpRequest request = HttpRequest.newBuilder()
    .uri(URI.create("https://api.actiwapi.com/api/support/tickets/{ticketId}/replies"))
    .method("POST", HttpRequest.BodyPublishers.ofString("{ \"body\": \"Still happening after reconnect.\" }"))
      .header("Content-Type", "application/json")
      .header("Authorization", "Bearer {accessToken}")
    .build();

HttpResponse<String> response = client.send(request, HttpResponse.BodyHandlers.ofString());
System.out.println(response.body());

Response example201

{ "success": true, "data": { "id": "uuid", "body": "Still happening after reconnect." } }

Try in Swagger UI

GET/api/support/knowledge-base

List knowledge base

Published help articles.

URL: https://api.actiwapi.com/api/support/knowledge-base

Auth: JWT Bearer

Headers

Header	Value	Required
Authorization	Bearer {accessToken}	Yes
Content-Type	application/json	Yes*

Code examples

curl -X GET "https://api.actiwapi.com/api/support/knowledge-base" \
  -H "Content-Type: application/json" \
  -H "Authorization: Bearer {accessToken}"

async function callActiwapi() {
  const res = await fetch("https://api.actiwapi.com/api/support/knowledge-base", {
    method: "GET",
    headers: {
    "Content-Type": "application/json",
    "Authorization": "Bearer {accessToken}"
  },
  });

  if (!res.ok) {
    throw new Error(await res.text());
  }

  const data = await res.json();
  console.log(data);
}

callActiwapi();

import fetch from "node-fetch";

const res = await fetch("https://api.actiwapi.com/api/support/knowledge-base", {
  method: "GET",
  headers: {
    "Content-Type": "application/json",
    "Authorization": "Bearer {accessToken}"
  },
});
const data = await res.json();
console.log(data);

import requests

response = requests.get(
    "https://api.actiwapi.com/api/support/knowledge-base",
    headers={
        "Content-Type": "application/json",
        "Authorization": "Bearer {accessToken}",
    },
)
print(response.json())

require "net/http"
require "uri"

uri = URI("https://api.actiwapi.com/api/support/knowledge-base")
http = Net::HTTP.new(uri.host, uri.port)
http.use_ssl = uri.scheme == "https"

request = Net::HTTP::Get.new(uri)
request["Content-Type"] = "application/json"
request["Authorization"] = "Bearer {accessToken}"

response = http.request(request)
puts response.body

$ch = curl_init("https://api.actiwapi.com/api/support/knowledge-base");
curl_setopt_array($ch, [
    CURLOPT_CUSTOMREQUEST => "GET",
    CURLOPT_HTTPHEADER => [
    "Content-Type: application/json",
    "Authorization: Bearer {accessToken}"
    ],
    CURLOPT_RETURNTRANSFER => true,
]);
$response = curl_exec($ch);
curl_close($ch);
echo $response;

<?php

use Illuminate\Support\Facades\Http;

$headers = [
    'Content-Type' => 'application/json',
    'Authorization' => 'Bearer {accessToken}',
];

$response = Http::withHeaders($headers)->get("https://api.actiwapi.com/api/support/knowledge-base");

$response->throw();
$data = $response->json();
dump($data);

using System.Net.Http;

using var client = new HttpClient();
client.DefaultRequestHeaders.TryAddWithoutValidation("Authorization", "Bearer {accessToken}");

var url = "https://api.actiwapi.com/api/support/knowledge-base";
var response = await client.GetAsync(url);
var body = await response.Content.ReadAsStringAsync();
Console.WriteLine(body);

// .NET 8 — IHttpClientFactory style
using System.Net.Http.Json;

var builder = WebApplication.CreateBuilder(args);
builder.Services.AddHttpClient("Actiwapi", client =>
{
    client.DefaultRequestHeaders.TryAddWithoutValidation("Authorization", "Bearer {accessToken}");
});

var app = builder.Build();

app.MapGet("/proxy", async (IHttpClientFactory factory) =>
{
    var client = factory.CreateClient("Actiwapi");
    var request = new HttpRequestMessage(new HttpMethod("GET"), "https://api.actiwapi.com/api/support/knowledge-base");
    var response = await client.SendAsync(request);
    response.EnsureSuccessStatusCode();
    return Results.Content(await response.Content.ReadAsStringAsync(), "application/json");
});

app.Run();

package main

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	req, err := http.NewRequest("GET", "https://api.actiwapi.com/api/support/knowledge-base", nil)
	if err != nil {
		panic(err)
	}
	req.Header.Set("Content-Type", "application/json")
	req.Header.Set("Authorization", "Bearer {accessToken}")
	res, err := http.DefaultClient.Do(req)
	if err != nil {
		panic(err)
	}
	defer res.Body.Close()
	data, _ := io.ReadAll(res.Body)
	fmt.Println(string(data))
}

import java.net.URI;
import java.net.http.HttpClient;
import java.net.http.HttpRequest;
import java.net.http.HttpResponse;

HttpClient client = HttpClient.newHttpClient();
HttpRequest request = HttpRequest.newBuilder()
    .uri(URI.create("https://api.actiwapi.com/api/support/knowledge-base"))
    .method("GET", HttpRequest.BodyPublishers.noBody())
      .header("Content-Type", "application/json")
      .header("Authorization", "Bearer {accessToken}")
    .build();

HttpResponse<String> response = client.send(request, HttpResponse.BodyHandlers.ofString());
System.out.println(response.body());

Response example200

{
  "success": true,
  "data": [{ "slug": "scan-qr-code", "title": "How to scan the WhatsApp QR code" }]
}

Try in Swagger UI

GET/api/support/knowledge-base/{slug}

Get knowledge base article

Full article by slug.

URL: https://api.actiwapi.com/api/support/knowledge-base/{slug}

Auth: JWT Bearer

Headers

Header	Value	Required
Authorization	Bearer {accessToken}	Yes
Content-Type	application/json	Yes*

Path parameters

slug — Article slug

Code examples

curl -X GET "https://api.actiwapi.com/api/support/knowledge-base/{slug}" \
  -H "Content-Type: application/json" \
  -H "Authorization: Bearer {accessToken}"

async function callActiwapi() {
  const res = await fetch("https://api.actiwapi.com/api/support/knowledge-base/{slug}", {
    method: "GET",
    headers: {
    "Content-Type": "application/json",
    "Authorization": "Bearer {accessToken}"
  },
  });

  if (!res.ok) {
    throw new Error(await res.text());
  }

  const data = await res.json();
  console.log(data);
}

callActiwapi();

import fetch from "node-fetch";

const res = await fetch("https://api.actiwapi.com/api/support/knowledge-base/{slug}", {
  method: "GET",
  headers: {
    "Content-Type": "application/json",
    "Authorization": "Bearer {accessToken}"
  },
});
const data = await res.json();
console.log(data);

import requests

response = requests.get(
    "https://api.actiwapi.com/api/support/knowledge-base/{slug}",
    headers={
        "Content-Type": "application/json",
        "Authorization": "Bearer {accessToken}",
    },
)
print(response.json())

require "net/http"
require "uri"

uri = URI("https://api.actiwapi.com/api/support/knowledge-base/{slug}")
http = Net::HTTP.new(uri.host, uri.port)
http.use_ssl = uri.scheme == "https"

request = Net::HTTP::Get.new(uri)
request["Content-Type"] = "application/json"
request["Authorization"] = "Bearer {accessToken}"

response = http.request(request)
puts response.body

$ch = curl_init("https://api.actiwapi.com/api/support/knowledge-base/{slug}");
curl_setopt_array($ch, [
    CURLOPT_CUSTOMREQUEST => "GET",
    CURLOPT_HTTPHEADER => [
    "Content-Type: application/json",
    "Authorization: Bearer {accessToken}"
    ],
    CURLOPT_RETURNTRANSFER => true,
]);
$response = curl_exec($ch);
curl_close($ch);
echo $response;

<?php

use Illuminate\Support\Facades\Http;

$headers = [
    'Content-Type' => 'application/json',
    'Authorization' => 'Bearer {accessToken}',
];

$response = Http::withHeaders($headers)->get("https://api.actiwapi.com/api/support/knowledge-base/{slug}");

$response->throw();
$data = $response->json();
dump($data);

using System.Net.Http;

using var client = new HttpClient();
client.DefaultRequestHeaders.TryAddWithoutValidation("Authorization", "Bearer {accessToken}");

var url = "https://api.actiwapi.com/api/support/knowledge-base/{slug}";
var response = await client.GetAsync(url);
var body = await response.Content.ReadAsStringAsync();
Console.WriteLine(body);

// .NET 8 — IHttpClientFactory style
using System.Net.Http.Json;

var builder = WebApplication.CreateBuilder(args);
builder.Services.AddHttpClient("Actiwapi", client =>
{
    client.DefaultRequestHeaders.TryAddWithoutValidation("Authorization", "Bearer {accessToken}");
});

var app = builder.Build();

app.MapGet("/proxy", async (IHttpClientFactory factory) =>
{
    var client = factory.CreateClient("Actiwapi");
    var request = new HttpRequestMessage(new HttpMethod("GET"), "https://api.actiwapi.com/api/support/knowledge-base/{slug}");
    var response = await client.SendAsync(request);
    response.EnsureSuccessStatusCode();
    return Results.Content(await response.Content.ReadAsStringAsync(), "application/json");
});

app.Run();

package main

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	req, err := http.NewRequest("GET", "https://api.actiwapi.com/api/support/knowledge-base/{slug}", nil)
	if err != nil {
		panic(err)
	}
	req.Header.Set("Content-Type", "application/json")
	req.Header.Set("Authorization", "Bearer {accessToken}")
	res, err := http.DefaultClient.Do(req)
	if err != nil {
		panic(err)
	}
	defer res.Body.Close()
	data, _ := io.ReadAll(res.Body)
	fmt.Println(string(data))
}

import java.net.URI;
import java.net.http.HttpClient;
import java.net.http.HttpRequest;
import java.net.http.HttpResponse;

HttpClient client = HttpClient.newHttpClient();
HttpRequest request = HttpRequest.newBuilder()
    .uri(URI.create("https://api.actiwapi.com/api/support/knowledge-base/{slug}"))
    .method("GET", HttpRequest.BodyPublishers.noBody())
      .header("Content-Type", "application/json")
      .header("Authorization", "Bearer {accessToken}")
    .build();

HttpResponse<String> response = client.send(request, HttpResponse.BodyHandlers.ofString());
System.out.println(response.body());

Response example200

{
  "success": true,
  "data": { "slug": "scan-qr-code", "title": "How to scan the WhatsApp QR code", "body": "..." }
}

Try in Swagger UI

GET/api/notifications

List notifications

In-app notifications plus unreadCount.

URL: https://api.actiwapi.com/api/notifications

Auth: JWT Bearer

Headers

Header	Value	Required
Authorization	Bearer {accessToken}	Yes
Content-Type	application/json	Yes*

Query parameters

page — Page number
limit — Default 20
isRead — true or false to filter

Code examples

curl -X GET "https://api.actiwapi.com/api/notifications" \
  -H "Content-Type: application/json" \
  -H "Authorization: Bearer {accessToken}"

async function callActiwapi() {
  const res = await fetch("https://api.actiwapi.com/api/notifications", {
    method: "GET",
    headers: {
    "Content-Type": "application/json",
    "Authorization": "Bearer {accessToken}"
  },
  });

  if (!res.ok) {
    throw new Error(await res.text());
  }

  const data = await res.json();
  console.log(data);
}

callActiwapi();

import fetch from "node-fetch";

const res = await fetch("https://api.actiwapi.com/api/notifications", {
  method: "GET",
  headers: {
    "Content-Type": "application/json",
    "Authorization": "Bearer {accessToken}"
  },
});
const data = await res.json();
console.log(data);

import requests

response = requests.get(
    "https://api.actiwapi.com/api/notifications",
    headers={
        "Content-Type": "application/json",
        "Authorization": "Bearer {accessToken}",
    },
)
print(response.json())

require "net/http"
require "uri"

uri = URI("https://api.actiwapi.com/api/notifications")
http = Net::HTTP.new(uri.host, uri.port)
http.use_ssl = uri.scheme == "https"

request = Net::HTTP::Get.new(uri)
request["Content-Type"] = "application/json"
request["Authorization"] = "Bearer {accessToken}"

response = http.request(request)
puts response.body

$ch = curl_init("https://api.actiwapi.com/api/notifications");
curl_setopt_array($ch, [
    CURLOPT_CUSTOMREQUEST => "GET",
    CURLOPT_HTTPHEADER => [
    "Content-Type: application/json",
    "Authorization: Bearer {accessToken}"
    ],
    CURLOPT_RETURNTRANSFER => true,
]);
$response = curl_exec($ch);
curl_close($ch);
echo $response;

<?php

use Illuminate\Support\Facades\Http;

$headers = [
    'Content-Type' => 'application/json',
    'Authorization' => 'Bearer {accessToken}',
];

$response = Http::withHeaders($headers)->get("https://api.actiwapi.com/api/notifications");

$response->throw();
$data = $response->json();
dump($data);

using System.Net.Http;

using var client = new HttpClient();
client.DefaultRequestHeaders.TryAddWithoutValidation("Authorization", "Bearer {accessToken}");

var url = "https://api.actiwapi.com/api/notifications";
var response = await client.GetAsync(url);
var body = await response.Content.ReadAsStringAsync();
Console.WriteLine(body);

// .NET 8 — IHttpClientFactory style
using System.Net.Http.Json;

var builder = WebApplication.CreateBuilder(args);
builder.Services.AddHttpClient("Actiwapi", client =>
{
    client.DefaultRequestHeaders.TryAddWithoutValidation("Authorization", "Bearer {accessToken}");
});

var app = builder.Build();

app.MapGet("/proxy", async (IHttpClientFactory factory) =>
{
    var client = factory.CreateClient("Actiwapi");
    var request = new HttpRequestMessage(new HttpMethod("GET"), "https://api.actiwapi.com/api/notifications");
    var response = await client.SendAsync(request);
    response.EnsureSuccessStatusCode();
    return Results.Content(await response.Content.ReadAsStringAsync(), "application/json");
});

app.Run();

package main

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	req, err := http.NewRequest("GET", "https://api.actiwapi.com/api/notifications", nil)
	if err != nil {
		panic(err)
	}
	req.Header.Set("Content-Type", "application/json")
	req.Header.Set("Authorization", "Bearer {accessToken}")
	res, err := http.DefaultClient.Do(req)
	if err != nil {
		panic(err)
	}
	defer res.Body.Close()
	data, _ := io.ReadAll(res.Body)
	fmt.Println(string(data))
}

import java.net.URI;
import java.net.http.HttpClient;
import java.net.http.HttpRequest;
import java.net.http.HttpResponse;

HttpClient client = HttpClient.newHttpClient();
HttpRequest request = HttpRequest.newBuilder()
    .uri(URI.create("https://api.actiwapi.com/api/notifications"))
    .method("GET", HttpRequest.BodyPublishers.noBody())
      .header("Content-Type", "application/json")
      .header("Authorization", "Bearer {accessToken}")
    .build();

HttpResponse<String> response = client.send(request, HttpResponse.BodyHandlers.ofString());
System.out.println(response.body());

Response example200

{
  "success": true,
  "data": [{ "id": "uuid", "title": "Session disconnected", "isRead": false }],
  "unreadCount": 3,
  "pagination": { "page": 1, "limit": 20, "total": 3 }
}

Try in Swagger UI

POST/api/notifications/{id}/read

Mark one read

Mark a single notification as read.

URL: https://api.actiwapi.com/api/notifications/{id}/read

Auth: JWT Bearer

Headers

Header	Value	Required
Authorization	Bearer {accessToken}	Yes
Content-Type	application/json	Yes*

Path parameters

id — Notification UUID

Code examples

curl -X POST "https://api.actiwapi.com/api/notifications/{id}/read" \
  -H "Content-Type: application/json" \
  -H "Authorization: Bearer {accessToken}"

async function callActiwapi() {
  const res = await fetch("https://api.actiwapi.com/api/notifications/{id}/read", {
    method: "POST",
    headers: {
    "Content-Type": "application/json",
    "Authorization": "Bearer {accessToken}"
  },
  });

  if (!res.ok) {
    throw new Error(await res.text());
  }

  const data = await res.json();
  console.log(data);
}

callActiwapi();

import fetch from "node-fetch";

const res = await fetch("https://api.actiwapi.com/api/notifications/{id}/read", {
  method: "POST",
  headers: {
    "Content-Type": "application/json",
    "Authorization": "Bearer {accessToken}"
  },
});
const data = await res.json();
console.log(data);

import requests

response = requests.post(
    "https://api.actiwapi.com/api/notifications/{id}/read",
    headers={
        "Content-Type": "application/json",
        "Authorization": "Bearer {accessToken}",
    },
)
print(response.json())

require "net/http"
require "uri"

uri = URI("https://api.actiwapi.com/api/notifications/{id}/read")
http = Net::HTTP.new(uri.host, uri.port)
http.use_ssl = uri.scheme == "https"

request = Net::HTTP::Post.new(uri)
request["Content-Type"] = "application/json"
request["Authorization"] = "Bearer {accessToken}"

response = http.request(request)
puts response.body

$ch = curl_init("https://api.actiwapi.com/api/notifications/{id}/read");
curl_setopt_array($ch, [
    CURLOPT_CUSTOMREQUEST => "POST",
    CURLOPT_HTTPHEADER => [
    "Content-Type: application/json",
    "Authorization: Bearer {accessToken}"
    ],
    CURLOPT_RETURNTRANSFER => true,
]);
$response = curl_exec($ch);
curl_close($ch);
echo $response;

<?php

use Illuminate\Support\Facades\Http;

$headers = [
    'Content-Type' => 'application/json',
    'Authorization' => 'Bearer {accessToken}',
];

$response = Http::withHeaders($headers)->get("https://api.actiwapi.com/api/notifications/{id}/read");

$response->throw();
$data = $response->json();
dump($data);

using System.Net.Http;

using var client = new HttpClient();
client.DefaultRequestHeaders.TryAddWithoutValidation("Authorization", "Bearer {accessToken}");

var url = "https://api.actiwapi.com/api/notifications/{id}/read";
var response = await client.GetAsync(url);
var body = await response.Content.ReadAsStringAsync();
Console.WriteLine(body);

// .NET 8 — IHttpClientFactory style
using System.Net.Http.Json;

var builder = WebApplication.CreateBuilder(args);
builder.Services.AddHttpClient("Actiwapi", client =>
{
    client.DefaultRequestHeaders.TryAddWithoutValidation("Authorization", "Bearer {accessToken}");
});

var app = builder.Build();

app.MapGet("/proxy", async (IHttpClientFactory factory) =>
{
    var client = factory.CreateClient("Actiwapi");
    var request = new HttpRequestMessage(new HttpMethod("POST"), "https://api.actiwapi.com/api/notifications/{id}/read");
    var response = await client.SendAsync(request);
    response.EnsureSuccessStatusCode();
    return Results.Content(await response.Content.ReadAsStringAsync(), "application/json");
});

app.Run();

package main

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	req, err := http.NewRequest("POST", "https://api.actiwapi.com/api/notifications/{id}/read", nil)
	if err != nil {
		panic(err)
	}
	req.Header.Set("Content-Type", "application/json")
	req.Header.Set("Authorization", "Bearer {accessToken}")
	res, err := http.DefaultClient.Do(req)
	if err != nil {
		panic(err)
	}
	defer res.Body.Close()
	data, _ := io.ReadAll(res.Body)
	fmt.Println(string(data))
}

import java.net.URI;
import java.net.http.HttpClient;
import java.net.http.HttpRequest;
import java.net.http.HttpResponse;

HttpClient client = HttpClient.newHttpClient();
HttpRequest request = HttpRequest.newBuilder()
    .uri(URI.create("https://api.actiwapi.com/api/notifications/{id}/read"))
    .method("POST", HttpRequest.BodyPublishers.noBody())
      .header("Content-Type", "application/json")
      .header("Authorization", "Bearer {accessToken}")
    .build();

HttpResponse<String> response = client.send(request, HttpResponse.BodyHandlers.ofString());
System.out.println(response.body());

Response example200

{ "success": true, "message": "Notification marked as read" }

Try in Swagger UI

POST/api/notifications/read-all

Mark all read

Clear the unread badge for the current user.

URL: https://api.actiwapi.com/api/notifications/read-all

Auth: JWT Bearer

Headers

Header	Value	Required
Authorization	Bearer {accessToken}	Yes
Content-Type	application/json	Yes*

Code examples

curl -X POST "https://api.actiwapi.com/api/notifications/read-all" \
  -H "Content-Type: application/json" \
  -H "Authorization: Bearer {accessToken}"

async function callActiwapi() {
  const res = await fetch("https://api.actiwapi.com/api/notifications/read-all", {
    method: "POST",
    headers: {
    "Content-Type": "application/json",
    "Authorization": "Bearer {accessToken}"
  },
  });

  if (!res.ok) {
    throw new Error(await res.text());
  }

  const data = await res.json();
  console.log(data);
}

callActiwapi();

import fetch from "node-fetch";

const res = await fetch("https://api.actiwapi.com/api/notifications/read-all", {
  method: "POST",
  headers: {
    "Content-Type": "application/json",
    "Authorization": "Bearer {accessToken}"
  },
});
const data = await res.json();
console.log(data);

import requests

response = requests.post(
    "https://api.actiwapi.com/api/notifications/read-all",
    headers={
        "Content-Type": "application/json",
        "Authorization": "Bearer {accessToken}",
    },
)
print(response.json())

require "net/http"
require "uri"

uri = URI("https://api.actiwapi.com/api/notifications/read-all")
http = Net::HTTP.new(uri.host, uri.port)
http.use_ssl = uri.scheme == "https"

request = Net::HTTP::Post.new(uri)
request["Content-Type"] = "application/json"
request["Authorization"] = "Bearer {accessToken}"

response = http.request(request)
puts response.body

$ch = curl_init("https://api.actiwapi.com/api/notifications/read-all");
curl_setopt_array($ch, [
    CURLOPT_CUSTOMREQUEST => "POST",
    CURLOPT_HTTPHEADER => [
    "Content-Type: application/json",
    "Authorization: Bearer {accessToken}"
    ],
    CURLOPT_RETURNTRANSFER => true,
]);
$response = curl_exec($ch);
curl_close($ch);
echo $response;

<?php

use Illuminate\Support\Facades\Http;

$headers = [
    'Content-Type' => 'application/json',
    'Authorization' => 'Bearer {accessToken}',
];

$response = Http::withHeaders($headers)->get("https://api.actiwapi.com/api/notifications/read-all");

$response->throw();
$data = $response->json();
dump($data);

using System.Net.Http;

using var client = new HttpClient();
client.DefaultRequestHeaders.TryAddWithoutValidation("Authorization", "Bearer {accessToken}");

var url = "https://api.actiwapi.com/api/notifications/read-all";
var response = await client.GetAsync(url);
var body = await response.Content.ReadAsStringAsync();
Console.WriteLine(body);

// .NET 8 — IHttpClientFactory style
using System.Net.Http.Json;

var builder = WebApplication.CreateBuilder(args);
builder.Services.AddHttpClient("Actiwapi", client =>
{
    client.DefaultRequestHeaders.TryAddWithoutValidation("Authorization", "Bearer {accessToken}");
});

var app = builder.Build();

app.MapGet("/proxy", async (IHttpClientFactory factory) =>
{
    var client = factory.CreateClient("Actiwapi");
    var request = new HttpRequestMessage(new HttpMethod("POST"), "https://api.actiwapi.com/api/notifications/read-all");
    var response = await client.SendAsync(request);
    response.EnsureSuccessStatusCode();
    return Results.Content(await response.Content.ReadAsStringAsync(), "application/json");
});

app.Run();

package main

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	req, err := http.NewRequest("POST", "https://api.actiwapi.com/api/notifications/read-all", nil)
	if err != nil {
		panic(err)
	}
	req.Header.Set("Content-Type", "application/json")
	req.Header.Set("Authorization", "Bearer {accessToken}")
	res, err := http.DefaultClient.Do(req)
	if err != nil {
		panic(err)
	}
	defer res.Body.Close()
	data, _ := io.ReadAll(res.Body)
	fmt.Println(string(data))
}

import java.net.URI;
import java.net.http.HttpClient;
import java.net.http.HttpRequest;
import java.net.http.HttpResponse;

HttpClient client = HttpClient.newHttpClient();
HttpRequest request = HttpRequest.newBuilder()
    .uri(URI.create("https://api.actiwapi.com/api/notifications/read-all"))
    .method("POST", HttpRequest.BodyPublishers.noBody())
      .header("Content-Type", "application/json")
      .header("Authorization", "Bearer {accessToken}")
    .build();

HttpResponse<String> response = client.send(request, HttpResponse.BodyHandlers.ofString());
System.out.println(response.body());

Response example200

{ "success": true, "message": "All notifications marked as read" }

Try in Swagger UI

Error codes

Failed requests return a JSON envelope with success: false and a human-readable message.

{
  "success": false,
  "message": "Validation failed",
  "errors": {
    "phone": "Valid phone number is required"
  }
}

HTTP	Code	Description
400	VALIDATION_ERROR	Request body or query failed validation.
401	UNAUTHORIZED	Missing or invalid JWT / API key.
403	FORBIDDEN	Authenticated but lacking permission or entitlement.
403	SUBSCRIPTION_INACTIVE	Action not allowed on the current plan (including Free after trial). Upgrade or wait for entitlements.
403	LIMIT_EXCEEDED	Plan limit reached (sessions, messages, API requests, etc.).
404	NOT_FOUND	Resource does not exist or is not in your account.
409	CONFLICT	Duplicate resource or invalid state transition.
429	RATE_LIMITED	Too many requests; retry after backoff.
500	INTERNAL_ERROR	Unexpected server error.
502	WHATSAPP_UNAVAILABLE	WhatsApp session disconnected or provider error.